Download Organizational change to improve health literacy : workshop by Hernandez, Lyla M.; French, Melissa PDF

By Hernandez, Lyla M.; French, Melissa

"Organizational swap to enhance wellbeing and fitness Literacy is the precis of a workshop convened in April 2013 by means of the Institute of medication Board on inhabitants well-being and Public well-being perform Roundtable on well-being Literacy. As a stick with as much as the 2012 dialogue paper Ten Attributes of a wellbeing and fitness Literate future health Care association, individuals met to envision what's recognized approximately implementation of the attributes of a health  Read more...

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Although there is still difficulty, forms and materials are being revised and made easier to understand. Clarence Pearson, roundtable member, said that the University of North Carolina School of Public Health has a course in patient advocacy, and he wondered whether the speakers’ institutions encourage patients to have an advocate when they get their exams. Noonan responded that, as a pediatrician, she has a parent in the room with the patient most of the time. The hope is that the parent acts as an advocate.

The system has identified a chief patient experience officer; it has a chief diversity officer and a patient experience team or health literacy team at the highest levels of the organization. The patient experience and quality and safety leadership teams are now well aligned and working together in this area. Also, the organization is engaged in workforce preparation in its orientation programs. Noonan said that the TeachWell program is mandatory, and use of the skills is observed. Leadership and supervisors are also engaged in coaching and feedback because the data show that this drives behavior change.

The Carolinas HealthCare System is one of the nation’s largest public not-for-profit health care systems, with close to 60,000 employees, 38 hospitals, 7,500 licensed beds, and 900 care locations. It serves more than 3 million patients and has more than 9 million patient encounters each year. The system continues to grow. It began as a single community hospital that was also an academic hospital with community-based residency programs and a strong educational component. Now it has developed into a fully integrated health care delivery network, working to deliver value in three important ways—through patient experience, through high-quality outcomes and delivery processes, and through cost savings and efficiency.

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