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By P. R. Day and Jean P. Nursten (Auth.)

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Extra info for Methods of Learning Communication Skills

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Social workers' remarks were tape recorded and then coded according to six major types of treatment procedure (Hollis, 1967). These procedures are considered to be basic to casework by most therapists. 1. 2. 3. 4. 5. 6. " Exploration, Description, Ventilation: "How did you feel about i t ? " "How old were you t h e n ? " The first three procedures rely on the strength of the counsellor-client relationship to achieve their effectiveness. The effectiveness of the other procedures, it is assumed, rely on the client's achieving knowledge or understanding; they rely primarily on the intellect as the source of change.

Only where there is quite close similarity between stimulus situations can transfer be expected. It cannot be expected that training in one subject will improve performance in subjects which are very different. Learning one method of tackling a problem and then later learning a completely different method of dealing with the same problem, involving activities antagonistic to those previously learned, makes learning the second method far more difficult than if the first method had never been employed.

Argyle refers also to the need to reduce anxiety and defensiveness (in the interviewee or the audience sometimes) and to the social performer's concern about the impression Learning Experiences and Communication in Social Work 27 he is making on the client. The performer should be sensitive to feedback; the teacher, for example, should concentrate on relevant feedback such as the signs of learning and comprehension in pupils. "It is no good having a sensitive receptor system without the capacity to make the appropriate responses.

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