Download Managing Electronic Services: A Public Sector Perspective by Åke Grönlund (auth.) PDF

By Åke Grönlund (auth.)

Electronic carrier administration is an rising thought. It covers the organisational, fiscal technical and consumer matters concerned while integrating the advance of digital prone. this can be quite very important (and extra advanced) inside of public zone organisations.
Managing digital Services presents a simple to learn and useful consultant to portal-electronic prone improvement within the public region. The publication takes an organisational viewpoint asking 'How do you're making issues paintings on your employer and on the subject of your consumers or users?' through integrating the managerial, technical and fiscal matters, the authors can positioned them into context with the necessity to comprehend person standards and expectations.
Lots of examples are supplied, giving easy methods to steer clear of a number of the pitfalls you could meet alongside the way in which, and exhibiting you the way to diagnose strength difficulties and locate methods of facing them effectively.

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Extra resources for Managing Electronic Services: A Public Sector Perspective

Example text

As a first step, because of an accident with the level of chlorine in one of the swimming pools, the quality of the swimming water was measured in the swimming pools. The temperature, the level of chlorine and the level of acidity were measured. The data was transferred to the city lab where it was visualized and interpreted. If necessary, the data could be adjusted remotely. A system to control permanently and automatically - the quality and temperature of the water in eight municipal swimming pools was produced.

The explanations given are that IT projects are often costly and and take a long time to realize. , 1991). Challenge 1: Start-up... of What? Arriving at Common Goals for Electronic Services 9 directions, are not always compatible and require organizational change in some way, at least in the longer run. Either this requires the CIO to increase his office with a number of people doing Web publishing, or it requires the business departments to do so. Alternatively, it requires outsourcing of these activities.

Soap: The Tapville Web Grows Out of Hand For a while, there was calm and happiness in Tapville. The Infomasters kept up their good spirits and produced new Web pages en masse. There was only one problem. Some Infomasters had received complaints from the staff in their department about the Web pages. The complaints were that the information was not accurate. Most often it was a little out of date. Staff complained that they were getting angry calls from citizens who, for instance, had received an invoice for €250 for one month of childcare, while the information on the Web said the maximum fee was €230.

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