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By Michael Armstrong

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As necessary, explain the course of action you are taking. 5. Lead by example. 6. Accept that your authority is not absolute – it only exists if others recognize it. 7. Be decisive but avoid rushing into decisions without careful thought. 8. Get people to accept that there will be occasions when what you say goes – you are accountable and the final decision is always yours. 9. Be self-confident and convey that to everyone concerned. 10. Be a good communicator, ensuring that people know exactly what is expected of them.

You are engaged in a purposeful activity involving others. But you are concerned with defining ends as well as gaining them. You decide what to do and then ensure that it gets done with the help of the members of your team. You deal with programmes, processes, events and eventualities. All this is done through the exercise of leadership. People are the most important resource available to you as a manager. It is through this resource that other resources are managed. However, you are ultimately accountable for the management of all resources, including your own.

Includes bibliographical references and index. ISBN 978-0-7494-6169-0 -- ISBN 978-0-7494-6164-5 (ebk) 1. Management--Handbooks, manuals, etc. 2. Leadership--Handbooks, manuals, etc. I. Title. 3--dc22 2010024017 Typeset by Jean Cussons Typesetting, Diss, Norfolk Printed and bound in India by Replika Press Pvt Ltd eBook by Graphicraft Limited, Hong Kong Contents Introduction 1 What managers do Managerial effectiveness Attributes of successful managers Key aspects of management 2 Leadership What leadership involves Leadership styles What makes a good leader?

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