By Martin Books, Rodney Overton, Sydney Business Centre, Ebook Library
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Additional info for Business Communication
Giving feedback involves expressing your feelings to other people, which sounds a good idea, but in reality is at complete odds with the stoic Australian culture. Giving feedback can also make people feel stressed and awkward. A columnist in a major daily Sydney newspaper reported the case of a man desperate to have some graffiti removed from the local Post Office. ” The man then rang the public relations department at head office and was asked how he came to have the phone number of that department.
31 Business Communication Motivation and needs ORGANISATIONAL GENERAL FACTORS NEED LEVELS SPECIFIC FACTORS Growth Achievement Advancement Self - actualisation Challenging job Creativity Advancement at work Achievement in work Recognition Status Self esteem Self respect Ego, Status, Esteem Job title Earn a pay rise Peer recognition The nature of work Companionship Affection Friendship Social Quality of supervision Compatible work mates Professional friendships Safety Security Competence General wage increases Stability Safety and security Safe work conditions Fringe benefits Job security Air Food Shelter Sex Psychological Heat and air conditioning Base salary Canteen Working conditions WHAT CAUSES WORK DISSATISFACTION SATISFACTION Achievement Recognition Work itself Responsibility Advancement Growth Company policy Company administration Supervision Relationship with supervisor Work conditions Wages Relationship with peers Personal life Relationship with subordinates Status Security Items are listed in order of importance, from the top 32 2-Business communication Morale Does your workplace suffer morale problems?
DO YOU ...? • WHY ...? • WOULD YOU ...? • WHEN ...? • CAN YOU ...? • WHERE ...? and will usually produce terse, yes or no answers, with the inherent risk of the interview or conversation taking on the characteristics of an interrogation. SOME EXAMPLES OPEN QUESTION CLOSED QUESTION What do you like about working....? • Do you like working....? Where would you like to live....? • Do you want to live....? How do you get to work? • Did you drive to work? Who is your role model? • Do you have a role model?